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Refund and Returns Policy

PRICING 
All prices displayed on this website are in Australian dollars. Some orders may be subject to local Customs duties and local taxes in the destination country. To avoid unexpected costs, please check with your local customs authority to ascertain whether there are any applicable rates of import duty and/or fees. Any additional charges imposed by a local customs authority must be borne by the recipient in the destination country.

EXCHANGE & REFUND POLICY 
Only Dawson Street Leather Co (DSLCo.) orders delivered within Australia are eligible for an exchange/refund if your order is incorrect, or you believe it is faulty. Please contact us within (7) days of receipt of goods. We do not exchange/refund for change of mind. Please wait for DSLCo to authorise the exchange and provide you with return instructions before returning the goods, you must return the goods within 10 working days of receiving return instructions.

You are required to pay for all postage and handling expenses related to your exchange, you must also provide DSLCo with tracking information for the return package.

Unless deemed faulty, all returned items must be in new unused condition, all refunds/exchanges are not guaranteed and are subject to DSLCo’s inspection of the returned goods. Refunds will issued less shipping costs and exchanges will incur new shipping charges.

We do not offer any exchanges/refunds on custom made to order items unless faulty from manufacture.

PAYMENTS 
We accept Visa, Mastercard and American Express via the WooCommerce Payments, and PayPal payment gateways, these options will be selectable during the checkout process.

ORDER CANCELLATION
Please advise us within 24 hours of order placement if you would like to cancel your order. We offer a 100% refund if order cancellation is received within the 24hr period, no re-stocking or cancellation fees will be charged.

PRODUCT USE 
Unless otherwise specified, our products are not designed to be used in the open outdoors, in some cases, products can be used in an undercover outdoor application, please check the product specifications or contact us for further information.

INFORMATION SECURITY
All online purchases in our checkout are done via a secure SSL connection which encrypts your confidential information and transactions automatically. We do not hold your personal credit card details and we do not pass on your personal information to any third parties.

PRIVACY 
We do not share your details with third parties. By completing the checkout process and making a purchase from DSLCo, you authorise us to occasionally contact you in the future with any product/promotional emails and exclusive offers. You can unsubscribe from our promotional emails at any time upon receipt. 

COPYRIGHT
All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of DSLCo or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of DSLCo, with copyright authorship for this collection by. DSLCo, and protected by Australian and international copyright laws. The software application provider and author for “eCommerce”, issued under the GNU GENERAL PUBLIC LICENSE and all original authorship and credit for eCommerce remains the intellectual rights of DSLCo.


Please feel free to contact us for any further information.